I Have A Concern
At St. Martin’s, we all aim to be the best we can be. The governors and staff are proud of our school and we hope that our parents and community are as well. We understand that sometimes people are unhappy with some aspects of any service in life and that this includes their experience of a school. We believe that communication is key and that problems and concerns are best resolved quickly by informal means wherever possible. Therefore, we would ask that, if you are unhappy with any aspect of your experience of our school, you tell us immediately. Our leaflet 'I Have A Concern' (see below) tells you who you should contact and what we will do to try and resolve your concern.
If you still feel unhappy after discussing your concern, you can raise a formal complaint. This must be done in writing and a form is available below which you can use if you wish. If you have any difficulties in submitting a complaint in writing, please let us know. A copy of our complaints policy and procedure is also available below to view in the links below.